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FAQ’s

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FAQ's
What products does Bhima Pulses offer?
Bhima Pulses offers Gl-tagged along with non-GI-tagged Gulbarga Tur Dal, Green Gram (Whole), and Green Gram Dal (Split) in various packaging sizes.
What makes Bhima Pulses different from other brands?
Our Tur Dal is GI-certified from Gulbarga, we have both unpolished and polished Tur Dal sourced directly from Karnataka's farmers to ensure authenticity and high quality.
Are Bhima Pulses products organic or chemical-free?
The products are grown using traditional, sustainable farming methods that maintain natural purity.
What is the shelf life of Bhima Pulses products?
The shelf life is 9 months from the date of manufacture.
Do you provide bulk packaging for restaurants or retailers?
Yes, we provide 30kg bulk packaging options and can customize packaging for bulk or commercial buyers.
Do you sell any products other than Tur Dal?
Yes, Green Gram (Whole) and Green Gram Dal (Split) are also available.
Can I see your Gl certification?
Yes, Gl certification details are available upon request or on our website.
Where are Bhima Pulses grown and processed?
Our Tur Dal is sourced from the fertile lands of Gulbarga and Yadagir districts in Kalyana Karnataka.
Are the pulses unpolished?
Bhima Pulses Tur Dal has both unpolished and polished options.
How can I place an order?
You can place an order directly through our website or on Amazon.
How can I become a Bhima Pulses distributor?
Please share your full name, business details and requirements to bhimapulseshelp@gmail.com. Our B2B team will contact you.
What is the minimum order quantity for bulk purchase?
Minimum quantities vary by product. Our team will share details upon request.
Do you provide export assistance?
No, we do not provide export assistance.
Can I get samples before placing a bulk order?
Samples may be provided on request.
Do you provide private labelling or co-branding?
Yes, this can be discussed with our team for large-volume orders.
What is the estimated delivery time for bulk orders?
It depends on the order quantity and location.
Do you offer distributor margins or incentives?
Details are shared after business verification.
Can you provide marketing materials for in-store branding?
Yes, we can provide standees, posters, and digital content for our partners.
How can international buyers procure directly from KSPAML?
International partners can write to us through the official website contact form or email.
How can I track my order?
Please provide your Order ID or Tracking Number to check your order status.
Where can I find my Order ID?
Your Order ID is sent to your registered email and phone number once your order is confirmed.
My tracking number isn’t working. What should I do?
Please recheck your Order ID or contact our support team for help.
Which courier service do you use?
Orders are shipped through our approved delivery partner, India Post. Courier details will be mentioned in your dispatch confirmation.
How long does it take for delivery after shipping?
It usually takes 3-7 business days within India. Delivery time may vary based on location.
Can I change my delivery address after placing the order?
Address changes are allowed only before dispatch. Please contact support immediately to make changes.
My order shows delivered, but I haven’t received it. What should I do?
Contact our support team with your Order ID for quick assistance.
I received only part of my order. What should I do?
Please contact support to check the status of your remaining items.
Can I cancel my order after it is shipped?
Cancellations are not possible after dispatch.
What payment methods are accepted?
We accept only UPI.
Can I pay using an international card?
International payments are currently under review.
Is Cash on Delivery available?
COD is not available.
Why was my payment declined?
Please check with your bank or payment provider. You can also retry using another method.
I didn’t receive payment confirmation. What should I do?
Wait for a few minutes or contact support to verify your order status.
My money was deducted, but the order wasn’t placed. What should I do?
The amount will be automatically refunded within 3-5 working days. Please contact support with payment details.
Can I get a tax invoice?
Yes, tax invoices are sent with every order confirmation.
Do you offer discounts or promotions?
Promotional offers are updated periodically. Please follow our website or social media for updates.
Do you charge GST separately?
Yes, GST is included as per government regulations.
What is your return policy?
Returns are accepted only for damaged or defective products. Terms will be detailed at purchase.
How do I request a replacement or return?
Contact our customer support with your Order ID and reason for return.
What if my product is damaged during delivery?
Please report damaged products with photos within 24 hours of delivery.
Can I return an opened pack?
Opened or used products are not eligible for return unless defective.
How long will it take to process my refund?
Refunds are processed within 7-10 working days after product inspection.
How will I receive my refund?
Refunds are issued to your original payment method.
Do you charge for return shipping?
Return shipping charges depend on the reason for return.
Can I exchange my product for another variant?
Exchange requests are considered based on stock availability.
Who handles pickup for returned items?
Return pick up to be arranged by the customer.
What are your delivery timelines?
Orders are typically delivered within 3-7 business days across India.
Do you ship internationally?
For bulk export inquiries, please reach out to our team, shipping is available based on requirements and your acceptance of delivery charges.
How much does shipping cost?
Shipping charges depend on your location and order size. Details will appear at checkout.
Do you offer free shipping?
Free shipping is not available.
Can I choose express delivery?
Express delivery is not available.
Can someone else collect my parcel?
Yes, provided it is the same billing and delivery address.
What happens if I miss the delivery?
The courier will attempt delivery again or contact you to reschedule.
How are Bhima Pulses products packaged?
All products are securely packed in sealed, tamper-proof bags to preserve freshness.
Do you deliver to rural areas?
Yes, we deliver across most rural and urban regions in India.
Do you offer Cash on Delivery (COD)?
COD not available.
How can I contact Bhima Pulses customer support?
You can reach us through the "Contact Us" section on our website or email us at bhimapulseshelp@gmail.com
What are your working hours?
Open Monday through Saturday, 10:00 AM to 5:30 PM. Closed on the 2nd and 4th Saturdays of every month.
Do you have a toll-free number?
We do have a customer care number, 8277708188
Are you directly associated with the Department of Agriculture, Karnataka?
Yes, Bhima Pulses operates under the guidance of the Department of Agriculture, Government of Karnataka.
Can I visit your office or processing unit?
Visits can be arranged for verified partners or institutional buyers.
How can I share feedback or complaints?
You can leave feedback on the website or email us directly.
How do I collaborate with Bhima Pulses for marketing or CSR?
You may write to us at bhimapulseshelp@gmail.com for partnership proposals.